HealthCare Resources Blog

General HealthCare Information: Emergency Services

Having the basic information for how health care services work in the Banderas Bay area is vitally important. HealthCare Resources is more than happy to go over this information with you individually as to how it applies to you and your own personal medical history and needs. With numerous services added over the past year, it is time to update and expand this information.

We’ll present this information on this blog in parts, beginning with (Part 1) Emergency Services.

Emergency Services


Ambulance Numbers

We feel that the most reliable and professional private ambulance company in the area is AMBULANCIAS INTERMEDIC. It is important to have this number in your cell phone, on your refrigerator – wherever it is easily accessible to you. 225-9289 or 145-6218. They are available 24 hours a day, 365 days a year. One of the reasons Ambulancias Intermedic is tops in our book is that they will take you to any hospital that you request. Please do not call HealthCare Resources first – call the ambulance and then, if you wish, contact us. Believe it or not, many people do not know their address or where they are located! Be sure that you know the name of the condo-hotel you are staying at, the address and if possible, a cross street or something nearby. Example: “This is Mary Smith. I am staying at Condos XXX. Address is Calle Santa Barbara 555, one block from the beach, just below the Oxxo Station”.

If you have a personal physician (which we certainly hope you do!) it is important to let your physician know you are going via ambulance to a hospital. Or, upon arrival to the hospital, be sure and let the hospital staff know who your personal physician is and that you would like them notified. As well, you can call HealthCare Resources. We are nearly always able to reach a physician.

Mexico’s “911”

The other Emergency Medical number that may be called for transport is 060 which will contact the Red Cross and/or the Fire Department. There should be no charge for these services. Response time will vary. If you are in an auto accident, these are the only two services that can respond to emergencies for medical treatment.

Any and all ambulance services must be paid at the time of service and do not accept insurance.

One of the biggest questions we receive is “Which hospital should I go to?” If it is a life-threatening emergency, go to the nearest Emergency Room. You can always be transferred to another facility later if need be!

Carry this info with you at all times

Information that is very important that you have with you at all times for medical personnel is:

  1. Medications taken
  2. Medication allergies
  3. Emergency contact
  4. Personal physician information.
  5. Blood type.

Be prepared! When a medical emergency arises, most people are not thinking clearly. If all information is in place prior to the emergency, things will run much smoother and the medical personnel will be able to provide a much more complete service.

HealthCare Resources Puerto Vallarta
Cell: 322 107 7007

Welcome to our column ASK HEALTHCARE RESOURCES PUERTO VALLARTA in the PVMirror dedicated to answering your personal questions on keeping you happy and healthy in Banderas Bay. Answering your questions is Pamela Thompson, a 17-year resident of Puerto Vallarta, 10 of them in HealthCare. Pamela now leads HealthCare Resources Puerto Vallarta, a local healthcare resource network. Her years of experience and expertise are available to you by e-mailing your questions to

5 Responses to 'General HealthCare Information: Emergency Services'

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  1. Dennis and Doreen Gowler said,

    Great information for us tourists to keep handy at all times.

  2. Kai Doyle said,

    Thanks for the reminder, Pam.

  3. Larry said,

    WOW. What a great site, will help alot. I need a Doctor to look at a spot on my lip that will not go away, have tried every thing. It started as a blister from the sun and wind last spring, tried every thing to make it go away, would love to find a doctor in PV that can help me, must be bi lingual, my Spanish is very rusty. Please email me with any help.


  4. chad said,

    I have lived here full time for about 15 months and planning on staying. But one thing I have always wondered is that in the US we have been told we should put a phone number in our cell phone address book and title it “ICE” (In Case of Emergency) because paramedics will see if you have a cell phone and an ICE number if you are non-responsive. Do they have any system or advice like that in Mexico? Or are there any kind of “wallet cards” that could be recommended that paramedics are trained to look for?

  5. Pamela said,

    Hi Chad, No, there is no type of system as you have described here. Just the regular emergency numbers. We suggest carrying an emergency information card in your wallet (In Spanish!!). We will be making these available for folks very soon! Please feel free to send any questions directly to me at

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